Wednesday, June 5, 2019
Organizational Culture Of Dominos Pizza Commerce Essay
Organizational Culture Of dominoes Pizza Commerce EssayI imbibe elect the DOMINOS pizza pie as a chore. The reason why I confirm chosen this business because it is storied all told over the world. I have went many antithetic branches , and taste the delicious spicy food. I have been worked their six months , so I known these argonas well, as well as companionship regarding my work place. It is also an education provided business with good quality of food and service. Therefore it is an ideal business to choose report writing.INTRODUCTION OF DOMINOS PIZZADOMINOS PIZZA is an international pizza delivery corporation . It is the second largest chain in the unite States. Its headquarters is in , Ann Arbor , Michigan United States. Dominos has 60 international markets . Moreover it also has 9000 corporate and franchised set ups . In 1998 dominos pizza was sold to Bain capital and finally went in the socio-economic class 2004 important FEATURES OF DOMINOS PIZZA ARE PizzaPastaWing sSaladsCheese sticksVariety of desserts itemsSERVICES Home deliveryLobbyTake away account statement OF DOMINOS PIZZA Famous person , tom monaghan and his brother , James purchased Dominicks a small pizza store at Michigan in the year 1960. But after eights months later , James also traded his half business to tom for beetle. Finally he named the business Dominos Pizza .Inc. in 1965. The logotype for the company planned with the new dots to individually store. Slowly and steadily Dominos experienced rapid growth . finally at last 200th store opened by franchise. Franchise also opened their website www.dominos.com which help the customers to book their orders online. Todays it Dominos has spread through at all world and it is quite famous now a days at all levels.COMMUNICATION IN DOMINOS This business is completely depending on communication. People working there as a group and every one communicates with each other. Main purpose of communication is to send a message by sender to re ceiver and construct feedback from receiver. The staff of Dominos use email, notice board, posters, and pamphlets for communication. For example-if any information needs to pass all team components a notice will nip with notice board and it can be send by e-mail.so this also a way of communication.QUALITYDOMINOSs have date time in all areas of the restaurant to ensure that entire product from raw to cook is of the highest standard. Date, time are checked regularly by staff whether product from chillers, production bins or front counter.So we can say they provide quality to the customers.SERVICE As well as hot, fresh product delivered accurately and in a timely manner, customers expect impressive service. Dominos says about customers treat them as they expected to be treated, greet them in warm, friendly manner and always have smile on staffs face.FINDINGS ORGANISATIONAL CULTURECulture is about activities of a flock like how they great to other. Its a multicultural organization .I n Dominos the employees are from different Culture and different countries so its multicultural organization. I think its a need of the workplace because some time face different culture people for communication. As we know Newzealand is a place where people come from different part of the world. So for development a business in Newzealand we need different cultural employees, who can communicate with different cultural people and it helps to the business. Dominos also teach their employees about social ethics, professional ethics, and individual ethics.In Dominoss we understand lot from knowledge and experience during communication with our higher level like if a ring person communicate with restaurant manager he forthwith affected by way of communication of restaurant manager because restaurant manager know how to communicate.Organizational GOALThe goals of Dominos are as follows-1. Dominos vision is to be the worlds best Quick service restaurants experience.2. Dominos is comm itted to maintaining and developing the best food products in the quick service restaurant market.3. In order to deliver this, the company has made a number of commitments to food safety and nutrition.4. Lead the quick service restaurant market by a program of site development and , profitable restaurant openings, and by attracting new customers. Increasing sales through promotions will enable them to continue their program of expansion. agate line DemographicsI want to give an example of myself about knowledge and experience in that makeup when i given an interview for this scheme the selection commission didnt ask me about any past experience i learned all from workplace by training, communication with the other staff of the organisation.Training breaker point teach more everyone in Dominos. Seniors always shared their knowledge with juniors, which is very helpful for juniors.1. Crew Trainer Crew trainer is person who trains the mob member and give his experience and basic kn owledge of workplace to the crew person. So trainer gives the basic knowledge like how to make burgers, how to clean workplace and so on2. Managers The number of managers depends on capacity of Dominos as how much busy it is. After passing crew training stage crew become crew trainer and he will be able to give training to other trainees. Therefore training manager is a person who teaches next lesson to crew trainers. He also shares his knowledge and experience with trainees.3. Organisations Manager He is the person who has all responsibilities of restaurants like in our group there are five restaurants he is the big boss of all restaurants. He is most experienced person in the restaurant and he had all knowledge about restaurants.Group dynamicsAs i explained about team of Dominos where i am working is from different culture like some of them are from India, some of them are from Philippines and some of them are from Fiji, Samoa. So its a big thing to communicate each person with e ach other. The communication is main thing which attach them each other and make them work as a group.The communications in organisation develop and improve communication skills of employees because this workplace is all based on communication. For example when a crew member or manager taking order from the counter he have to speak position and listen English so it can develop both speaking and listening of the crew or manager. Crew and Manager make a team for any organisation so its away which develop whole team.Meeting Management In management meetings communication process should be clear, professionally, logically.Professionally The communication which we use in meetings of organisation related to our profession.Clear Communication should be clear which make good sense for listener.Logical Communication should be logic full or related to the matter which actually we want discuss in meeting.Purpose The purpose of communication should clear for all the meeting attainders.Stak eholders In stakeholders we can overwhelm internal and external factors which are affected by organisation like employees, distributors, Govt. Media etc. The chosen organisation by me communicates with all stakeholders those individually related to organisation by excellent way.Networks The organisation is connected with internet for everyone and they use emails, letters, posters and other advertising material to connect with people. The internal network of the organisation is connected by LAN (local area network) and WAN also (wide area network).Conclusion This business is based on two things one is internal and other is external internal which I discussed in this report which is communication in organisation and second is people because it is people based business. So to get success in this business organisation have to concentrate on both things.Recommendations As Dominos have many communication objectives like creating awareness, imparting knowledge, projecting an image, shapi ng attitudes, impact a want or desire, affecting a sale. According to me they should add some more communication objectives like educate, encourage action, reward consumer, match the competition, crush the competition, make a promise, and fulfil the promise. They should provide some more facilities to them like for the parents they should provide special discounts on their special days (Birthday, Marriage Anniversary) and for children they should open Kids regularise on their every stores so that they can enjoy their time.